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CAA: Airport Marketing & Public Relations, "Current Marketing Data"

Hi - Is there any research info out there on attitudes toward flying,
decision criteria of businesses, future plans, etc. This article cites
Travelocity and National Business Travel Association. We'd love to get
our hands on this sort of info.


Joe McBride
Kansas City International Airport

Wednesday, October 31, 2001

Ailing Airlines Close Clubs, Ticket Offices
By Keith L. Alexander
The Washington (DC) Post

As part of their ongoing cost-cutting efforts, several of the major
airlines are now closing the doors of city ticket offices and several
airport lounges across the country.

US Airways is closing 40 city ticket offices, leaving only 16 --
including all four Washington area locations -- open. The airline is
also closing five of its airport lounges -- two at Pittsburgh
International Airport and one each in Cleveland, Newark and Charlotte.

American Airlines will close 100 of its 107 city ticket offices,
including its Bethesda location. Its K Street location will remain open.
(That's the location that handles members of Congress.) American will
also close six of its 50 Admiral's Clubs, at airports in Cleveland,
Phoenix, Nashville and Detroit.

United Airlines will close 32 of its 87 city ticket offices. United also
closed its Red Carpet airport clubs at New York's John F. Kennedy
International and in Atlanta, Indianapolis and Cleveland. The airline
also closed one of its clubs at Chicago's O'Hare International Airport
as well as one of its three clubs at San Francisco International.

Delta Air Lines already announced earlier this month that it was closing
10 of its Crown Room Clubs and 35 of its ticket offices, including its
Tysons Corner location.

Many of the airlines are either furloughing employees at the affected
locations or giving senior employees the option of transferring to other

The airlines said the clubs and ticket offices were selected based on
how much they were used by customers.

The closures come as many lounges are more packed then ever, according
to spokesmen for American, United and US Airways.

With new baggage-screening procedures occasionally producing long
delays, travelers are often arriving two to three hours early, just in
case. Many of those travelers find themselves with time to kill after
passing through security checkpoints, and they head for the private
airline clubs, which are usually stocked with drinks and snacks and
feature leather seats, conference rooms and computers with Web access.

Club memberships range from $200 to $450 a year, or 50,000 to 80,000
frequent-flier miles.

Airport Waits

Passengers at Baltimore-Washington International Airport have the
longest wait to go through security checkpoints, according to an online
survey of 2,878 travelers by Travelocity.com.

Nearly 58 percent of the respondents said they had to wait more than an
hour to get through security lines. The second-longest was San Francisco
International, with 56 percent of travelers reporting waits of an hour
or more. Dulles International ranked eighth.

Those airports with less than a 30-minute wait were Houston
International, Indianapolis, Detroit, Newark and New Orleans. (The New
Orleans airport, you'll recall, is where a man recently boarded a plane
with a loaded gun.)

Hotel Spending

According to an October survey of the National Business Travel
Association by Deutsche Bank, 77 percent of the group's business travel
managers expect hotel rates for the first two quarters next year to
remain flat or drop. Although corporations cut travel this year, more
severe reductions are not planned for 2002, according to respondents.

Food on Flights

Most major airlines have said that starting in November they will
eliminate food service on many of their shorter flights to reduce costs.
So Business Class wants to know what you think. Are you eating more at
airports? Grabbing food for the flights?

Are you actually missing airplane food?

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