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RE: CAA: Airport Marketing & Public Relations, Airport Marketing& Public Relations, "Customer Service Survey"



Hi Janis,

Thanks so much.  It will be useful.

Laura Lang

-----Original Message-----
From: jbrand@xxxxxxxxxxxxxxxxxxxxxxxxx
[mailto:jbrand@xxxxxxxxxxxxxxxxxxxxxxxxx]
Sent: Thursday, February 08, 2001 10:28 AM
To: mpr@xxxxxxxxxxxxxxxxxxxxxx
Subject: RE: CAA: Airport Marketing & Public Relations, Airport
Marketing & Public Relations, "Customer Service Survey"


Laura,

I have attached the Passenger Survey we are required to perform when we have
scheduled air service.  It was designed to meet the sectional requirements
of our federal court settlement agreement.  I hope it has a useful purpose
to you.

Janis Brand

 <<PaxSurvey.doc>> 

> -----Original Message-----
> From: Laura Lang [SMTP:stepheni@xxxxxxxxx]
> Sent: Thursday, February 08, 2001 8:58 AM
> To:   mpr@xxxxxxxxxxxxxxxxxxxxxx
> Subject:      CAA: Airport Marketing & Public Relations,  "Customer
> Service Survey"
> 
> The Sacramento County Airport System is developing a customer service
> survey
> to be distributed at Sacramento International Airport, Sacramento Mather
> and
> Executive Airports.  This will cover in-terminal service, parking lots,
> shuttle bus service, etc.  This will be the first comprehensive customer
> service survey that Sacramento County Airport System has distributed and
> we
> would appreciate any input regarding this project and any copies of
> customer
> service surveys that your airport has completed.
> 
> Thanks again for your assistance,
> Laura Lang
> Public Information Specialist
> Sacramento County Aiport System, California
> Email: langl@xxxxxxxxxxxxx
> 
> 
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-------------------------------------------------------------
To originate a message to the CAA: Airport Marketing & Public Relations list, 
address your e-mail to mpr@xxxxxxxxxxxxxxxxxxxxxx, fill in the 'Subject' line 
and your message.
Your message will be received by everyone on the list.

To respond to someone elses message to this list, simply click on the 'Reply' 
button on your e-mail program, leaving the 'Subject' line alone. AOL users, 
don't forget to highlight the previous message text.
Your response will be received by everyone on the list.

To be added or removed from this private list, please contact stepheni@xxxxxxxxx

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