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"Supervising Communication/Operations Dispatcher - Sacramento, CA"



Title:
Job Title: Supervising Communication/Operations Dispatcher
Salary: $18.54 - $22.53 hourly
$1,483.22 - $1,802.41 biweekly
$3,226.00 - $3,920.25 monthly
$38,712.00 - $47,043.00 annually
Job Type: Full-Time
Location: Sacramento, California
Department: Airport

Positions in this series are located in the Communications Center of the Department of General Services and the Department of Airports, which are operated on a seven-day, 24-hour basis. Incumbents operate communications equipment consisting of radio, telephone, and data terminals; receive, evaluate and respond to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement, or other county personnel and equipment; receive routine calls and transmit information.

Supervising Communications/Operations Dispatcher is the supervisory class in this series. Under direction, and through shift leaders, incumbents in this class are responsible for supervising the operations of the Communications Center, as well as planning and coordinating the operations and services of the Communications Center within the department and with outside agencies, as needed.
 Examples of Knowledge and Abilities:

KNOWLEDGE OF:

  • Telephone communication console/switch with multiple lines.
  • Multi-channel radio and other communications equipment.
  • Radio codes.
  • General rules, regulations, and procedures related to emergency/trouble service calls.
  • Non-emergency dispatch procedures.
  • Map reading for major streets, highways and districts in City/County.
  • Computers (general computer literacy).
  • Public services available in County.
  • Sacramento County emergency operations plans and procedures.
  • Organization (hierarchy, structure) of County Departments and agencies.
  • Federal communication rules and regulations.
  • Report writing techniques (sentence structure and spelling).
  • Basic medical terminology.
  • Proper English usage and grammar.
  • Training methods.
  • Work evaluation methods.
  • Writing procedures.
  • English grammar, punctuation, spelling.
  • Scheduling procedures/minimum staffing requirements.
  • Leadworker techniques.
  • Principles of supervision.
  • Communications center procedures and protocol.
  • Personnel policies and procedures.
  • Budgetary principles and/or concepts.

    ABILITY TO:

  • Operate multi-channel radio/telephone.
  • Respond quickly and accurately to emergency situation.
  • Effectively handle more than one incident at the same time.
  • Keep track of several activities occurring simultaneously.
  • Receive and transmit information accurately.
  • Obtain relevant information from callers who are in stressful
    situations.
  • Remain calm during stressful situations.
  • Analyze situations and make decisions quickly and accurately.
  • Think quickly and clearly in emergency situations.
  • Work with and record a large number of details accurately.
  • Notify and dispatch to multiple agencies quickly.
  • Quickly prioritize pending actions.
  • Maintain tact and self-control when dealing with difficult/irate people.
  • Speak clearly and precisely, with good modulation.
  • Read and locate areas on maps.
  • Maintain accurate and legible logs, follow written and oral directions policies and procedures.
  • Read, write and speak English at the appropriate level.
  • Listen, speak and write simultaneously.
  • Perform and coordinate work effectively with frequent interruptions.
  • Memorize numbers and locations.
  • Work in confined areas for long periods of time.
  • Establish and maintain effective working relationships with others.
  • Communicate effectively orally and in writing.
  • Read write and speak English clearly.
  • Train others.
  • Evaluate the work of others.
  • Assign work to others.
  • Analyze situations and adopt effective courses of action.
  • Schedule and assign work.
  • Train new and assigned personnel.
  • Establish and maintain working relationships with employees and other personnel in order to carry out responsibilities.
  • Exercise judgement, tact, and common sense in resolving difficulties and problems in the communications center.
  • Prepare records and reports.

  •  Minimum Qualifications:
    NOTE: Any combination of education, training and experience that will provide the required knowledge and abilities. Typical ways include:

    Either:
    Two years of full time paid experience performing duties equivalent to the Communications/Operations Dispatcher (Level II) or higher in Sacramento County service.

    Or:
    Three years full-time paid experience as a fire, radio or communications dispatcher in the armed forces, an emergency fire suppression services communications center, or public safety communications center such as highway patrol, state police, sheriff's department, police department, or a state or county emergency-disaster operation function. Experience must include operating a variety of communication equipment including multiple channel radio receivers and transmitters, telephone switchboard or call director, and alarm signaling devices.

    SPECIAL REQUIREMENTS:

    Background Check:

    Applicants are subject to a criminal history record check in accordance with the Sacramento County Personnel Policies and Procedures No. B-5.

    Physical Requirements:

    Normal hearing in both ears, normal color vision, and good hand/eye coordination and finger dexterity are essential for all classes.

    Work Schedule:

    Incumbents must be willing to work weekends, holidays, and shift assignments.

    Driver License Requirement:

    Some positions in this class series require possession of a valid State of California Driver License, Class C or higher, at the time of appointment.

    NOTE: Failure to maintain the appropriate valid California Driver License constitutes cause for termination from the class in accordance with Civil Services Rules.

    Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.
     Supplemental Information:
    Testing Process:
    The examination process consists of a formula rating, weighted 100%. A formula rate is the panel’s evaluation of the candidate’s applicable education, training and experience submitted in response to the supplemental questions in this job announcement. All candidates successful in the examination process will be placed on the eligible list in rank order determined by the test score attained. Applicants will be notified by mail of the results.

    HOW TO APPLY :
    Application packets can be submitted to our office on-line, in person, by mail or by fax. Applicants are encouraged to complete and submit the standard County of Sacramento application form and their responses to the supplemental questions, if applicable, on-line. However, any required additional documentation (such as copies of transcripts, etc.) must be submitted in person, by mail, or by fax and clearly marked with the title of the job for which you are applying.

    It is the applicant’s responsibility to ensure his/her application, supplement, and any other required documentation is received by the application filing deadline. Postmarks will not be accepted. Applications received after the application filing deadline will be rejected.

    To apply, please complete and submit a Sacramento County application form and any required documentation by 5:00 p.m. on **November 15, 2006** to:

    Sacramento County Employment Office
    609 9th Street
    Sacramento, CA 95814
    Fax 916-874-7351
    Phone 916-874-5593
    M/C 06-007
    www.saccountyjobs.org


    Note: The Sacramento County Employment Office is not responsible for the untimely delivery of materials sent via U.S./specialized mail, County interoffice mail, or fax machine.

    For information regarding other County jobs, call (916) 874-6771. You will be provided with a recorded message, accessible 24 hours a day. Applications are available by calling (916) 874-5593 or www.saccountyjobs.org.

    For additional information related to Sacramento County’s employee benefits, appeal rights, and testing process information, please read the “Sacramento County Employment Benefits You...” brochure or review the "Employee Benefits" section on our website.
     

    Agency: County of Sacramento
    Address: 609 9th Street    Sacramento,  California  95814  Map/Directions
    Phone: (916) 874-5593
    Web Site: http://www.saccountyjobs.org


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