"Customer service function"

["jim mccue" <jim7airports@xxxxxxxxxxx>]

Joe, in my years in airports, services such as your talking about were 
always under Public Relations.
Jim


>From: <stepheni@xxxxxxxxx>
>Reply-To: help@xxxxxxxxxxxxxxxxxxxxxx
>To: help@xxxxxxxxxxxxxxxxxxxxxx
>Subject: CAA: Mutual Help List,  "Customer service function"
>Date: Tue, 13 Jan 2004 10:49:10 -0800
>

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• From: <stepheni@xxxxxxxxx>
• Date: Tue, 13 Jan 2004 10:49:10 -0800
• Bcc: mpr@xxxxxxxxxxxxxxxxxxxxxx

Please post an email to the airport group on the Customer Service and
Airport Ambassador functions at airports. I wish to poll other airports to
determine where these functions typically are placed in their
organizations, such as Marketing, Communications, Development, Operations,
??? Job or program descriptions would also be appreciated.

Thanks in advance.

Joe McBride
Group Manager - Marketing & Communications
Kansas City Aviation Department
P.O. Box 20047
Kansas City, Missouri 64195
816.243.3164
Pager 816.989.0725

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