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CAA: Mutual Help List "Ethics & The Administration of Public-Use Airports"
- To: <help@xxxxxxxxxxxxxxxxxxxxxx>
- Subject: Re: CAA: Mutual Help List, CAA: Mutual Help List "Ethics & The Administration of Public-Use Airports"
- From: "Airport Consulting, Inc." <avia@xxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 26 Jun 2002 11:34:58 -0700
- References: <004301c21c3b$ce5880b0$8071d1d1@stephen> <000e01c21d35$6f20adc0$dd15a8c0@csd0104>
- Reply-To: help@xxxxxxxxxxxxxxxxxxxxxx
- Sender: help-owner@xxxxxxxxxxxxxxxxxxxxxx
Steve and All:
I think we all have either seen and/or
experienced situations where the best solution and/or business approach
wasn't accepted or enacted due to political pressure (whether it was applied by
outside or inside politics).
Given that our industry and our world community (in
transportation, economic markets, and other business sectors) are undergoing a
true transformation now -- precipitated by multiple effects/events -- we have an
opportunity to change our way of doing business and "perhaps more importantly"
our thinking. When we change our thinking the effect ripples down into what we
actually do - fund, build and operate, sell -etc.
I suggest we start (if you already haven't
adopted the view) looking at our transportation market place from
the perspective of how to best service our customers and keep them coming
back. It is my opinion that for us to succeed in changing the industry's
thinking and ultimately its practices to focus on "repeat
customers" we must use positive reinforcement because it is the quickest and the most enduring way to effect change --
otherwise the status quo remains in place and in play. Negative
reinforcement -- e.g. fear and shame usually go hand in hand with stopping
action, growth and change.
We have via the internet a wonderful resource to
communicate with each other such "changes in thinking and
practice" - e.g. Steve's contributions, and others.
I encourage us to look at the problems from the
point of view of how we can enlist and support those in our transportation
community who are focused (with money, expertise, power, large volumes of
customers, multiple locations across the network of transportation, and other
resources) to join together to discuss and implement practices that
positively reinforce needed changes (including contract awards and
funding). This rethinking is not impossible -- it only takes one thought and
then another to change attitudes, offer alternatives, reinforce with rewards
(tangible and intangible) practices that benefit the industry as a
whole, to create more opportunity and unleash
vast resources to put into practice what does
If you have not read the book "Who Moved My Cheese"
by Spencer Johnson -- and also the book "Fish! A Remarkable Way to Boost
Morale & Improve Results" by Stephen C. Lundin Ph.D. -- please take an
opportunity to do so if only to show yourself (and perhaps others) changing
perspective WORKS! I am not normally interested in this line of reading --
but these books hit my buttons.
You may also find the book "Funky Business" by
Jonas Ridderstale and Kjell Nordstrom interesting reading.
Warm regards to all of you!
----- Original Message -----
Sent: Wednesday, June 26, 2002 10:17
Subject: Re: CAA: Mutual Help List, Mutual Help
List, "Ethics & The Administration of Public-Use
> Is Ethics and Public-Use an oxy
> The administration of airports is not an autonomous
function. The director
> and staff of an airport could have strong ethical
standards by which the
> department is determined to function, only to
have those ethical standards
> undermined by strong political surrounding
forces, such as the airport
> owners governing administration.
> At what point, (there really isn't any defining point) do you give up
> choices i.e., employment versus unemployment, promotion or
> increases, to do what is best for the taxpayers, users and real
> the community to which the airport really belongs, rather than
> unethical decisions that the governing administration is
directing staff to
> "if you can't fight em, or
if your losing the fight, do you join em, or do
> you just move
> The ethical dilemma is between what you do when no one will
find out and
> what you don't do because of personal consequences if
everyone found out?
> ----- Original Message
> From: "Stephen Irwin" <stepheni@xxxxxxxxx>
> Sent: Tuesday, June 25, 2002 7:31 AM
> Subject: CAA:
Mutual Help List, "Ethics & The Administration of Public-Use
> > Given recent allegations of unethical
and possibly illegal activity at
> > several large U.S. airports I
thought it might be interesting to start a
> > thread on ethics in our
industry. Are the allegations an alarming trend
> > in our industry or
simply a reflection of a broader problem in what
> > seems an ethically
challenged business culture in our society? What
> > obligations do we
have to the traveling public, local taxpayers and
> > tenants? If
something were technically legal (statutory issues) or
> > compliant
(regulatory issues) but POSSIBLY unethical or POTENTIALLY
> > unsafe,
what factors would we consider when reaching a decision? How
> > fine
do we split hairs in order to reach some desired outcome? In that
mental cost benefit analysis we're all paid to perform numerous times
> every day, how much weight do we give to 'doing the right thing'
> regardless of the financial or personal consequences? Someone once
> defined character as how you behave when you know no one will ever
> > out? What is the current state of ethics in our
> > I look forward to the discussion.
> Warm regards,
> > Steve
> Find past Mutual Help topics in the CAA Help
> > California Aviation
Alliance: Mutual Help List
> > To originate a message to
the Mutual Help List, address your e-mail to
> help@xxxxxxxxxxxxxxxxxxxxxx, fill in
the 'Subject" line and your message or
> use the convenient form
> > Either way, your message will be received by
everyone on the list.
> > To respond to someone elses
message to this list, simply click on the
> 'Reply' button on your e-mail
program, leaving the 'Subject' line alone.
> > Your response will be
received by everyone on the list.
> > To manage your CAA
subscriptions, use the CAA: Mail List Administration
> page at
> Find past Mutual Help
topics in the CAA Help Forum
> California Aviation Alliance:
Mutual Help List
> To originate a message to the Mutual
Help List, address your e-mail to help@xxxxxxxxxxxxxxxxxxxxxx, fill in
the 'Subject" line and your message or use the convenient form at: http://www.californiaaviation.org/post_to_lists.htm
> Either way, your message will be received by everyone on
> To respond to someone elses message to this list,
simply click on the 'Reply' button on your e-mail program, leaving the 'Subject'
> Your response will be received by everyone on the
> To manage your CAA subscriptions, use the CAA: Mail List
Administration page at http://californiaaviation.org/cal/index.cfm