Thursday, March 16, 2017
More airports are rolling out facial recognition technology
Do passengers care more about queues or privacy?
In Tokyo, the government has been trialing facial-recognition technology in two airports since 2014. It hopes to introduce the system in full in time for the 2020 Tokyo Olympics. In France, Groupe ADP, which operates Charles De Gaulle airport in Paris, began testing similar software in February. Queues at the airport have doubled since new security measures were introduced after terrorist attacks in 2015; this, thinks ADP, might be one way to ease the pain. In Canada, meanwhile, plans are in place to start rolling out facial-recognition kiosks this spring. Similar trials have also been announced in Schiphol Airport in Amsterdam.
Australia, though, has the most ambitious plans. In 2015, the government unveiled its "Seamless Traveller" initiative, which set a target of automating 90% of passenger processing by 2020, and offered A$93.7m ($71.9m) to help bring it about. Brisbane Airport recently launched a new system that could allow passengers to undergo a single biometric check-in and have no further need to produce documents before boarding the plane.
Such technology is not yet infallible. An earlier trial in Japan had to be scrapped in 2012 because it failed to identify passengers correctly 18% of the time. Success rates will surely improve. Even so, they will not be a queue-panacea. Facial recognition can confirm your identity, but it cannot scan your bag. Nor will it shorten the wait to board your flight or ease the bottleneck when passengers jostle simultaneously to put bags in overhead lockers. (And in any case, anyone who has tried existing, cumbersome automated passport kiosks may argue that little time is actually saved.)
Travellers might raise two further questions. The first is whether the introduction of face-recognition technology is more about cutting security jobs than creating a seamless passenger experience. And if so, what happens when things at the airport go wrong. Then there is privacy. Must passengers accept that ever more data will be collected on them and shared between airports, airlines and immigration officials? Some commentators argue that it is difficult to see what extra data could be garnered from a facial-recognition kiosk than from any other method of passing through security. Still, flyers are entitled to ask whether such systems could be open to abuse from marketers, hackers or unscrupulous government entities. Not that passengers will be given any choice in the matter. As with many things in the unfolding age of big data, convenience might come at the cost of privacy.