Monday, August 20, 2007
Airport wants to get ISO rating
By Jonathan M.
Hicap
Philippines - The Manila Times
The Manila International
Airport Authority is organizing committees for its bid to become a certified
agency under the International Organization for Standardization-Quality
Management System (ISO-QMS), or what is popularly known as ISO 9001-2001 Quality
Management System.
MIAA General Manager Alfonso Cusi briefed heads of
other government agencies operating at the Ninoy Aquino International Airport to
inform them of MIAA’s goal.
Cusi said “Moving Toward ISO 9001-2000” is a
program to improve the procedures and systems involving the entry and departure
of passengers. The process-approach flow covers from the time a passenger enters
the first processing at the airport up to the time he boards the airplane, and
from the time of disembarkation of the passenger from the aircraft, since these
have the most impact on customers at the NAIA.
Tirso Serrano, assistant
general manager for airport development, said the MIAA-QMS committee has
identified the other agencies involved in the process flow as the Bureaus of
Customs, Immigration, and Quarantine, the Philippine Tourism Authority, the
Philippine Overseas Employment Administration, the Overseas Workers’ Welfare
Administration, the Board of Airline Representatives, the Airline Operators’
Council, the Philippine National Police, the Officer for Transportation
Security, the Philippine Aviation Security Services Corp., the Lanting Security
and Watchman Agency, the Airport Transport Concessionaires Association,
Inc., and the Airport Tourist Transport Organization of the
Philippines.
In order to encourage and achieve the commitment of all
process owners in pursuing the project, and for all efforts to be coherently
directed toward the realization of the ISO certification at the NAIA, a
memorandum of undertaking will be prepared.
The memorandum will be
discussed in a live-out awareness workshop with the theme “ISO-QMS Awareness
Project at the NAIA Terminal 1” will be held in an out-of-town venue. Resource
speakers from the Development Academy of the Philippines will discuss the
process to both the MIAA and other agencies during the workshop before the
signing.
On the Web:
ISO 9000 registration in an airport
management environment
http://www.californiaaviation.org/airport_management_in_a_iso_9000_world.html