"BAA Targets 5-Minute Security Time"

Tuesday, March 27, 2007

BAA Targets 5-Minute Security Time 
Ananova.com


British airport operator BAA is planning to spend millions on hiring new
staff to speed people through security in less than five minutes.

BAA, owned by Spain's Ferrovial, came under heavy criticism last year during
the airport security alert in the summer.

It was slated by airlines including BA and Ryanair over the chaotic way it
tightened airport security checks leaving passengers delayed and uninformed
for hours.

The crisis occurred when police were brought in over an alleged plot to blow
planes up over the Atlantic.

Hundreds of holidaymakers missed their flights because of the long queues
and many complained about new rules restricting what they could take in
their hand luggage.

BAA, which owns London's Heathrow and Gatwick airports, said its new
investments would cut security queues to less than five minutes 95% of the
time.

The company will recruit an extra 1,400 security guards and open 22 new
security lanes across the airports, it said.

BAA is also planning to invest billions of pounds to improve its airports in
time for the 2012 London Olympics, it said, without giving a specific
number.

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