"Oases of Comfort Amid Planned Remodel at LAX"

Saturday, October 21, 2006

Oases of Comfort Amid Planned Remodel at LAX
By James Gilden
The Los Angeles (CA) Times


It would be romantic to think that the Tom Bradley International Terminal at
Los Angeles International Airport reminds one of a time when flying was more
civilized.

But romance is hardly what many travelers associate with the Bradley
terminal. 

More than two decades after the terminal's opening, flying internationally
has changed dramatically, and the terminal has not kept up with the times. 

Today there are more than twice as many airlines flying out of the terminal,
security screening has become a greater priority and the terminal cannot
accommodate a huge new airplane headed its way, the Airbus 380.

With that in mind, the Los Angeles City Council this month approved a
$723.5-million makeover for the aging terminal. Bomb detection equipment,
escalators, elevators and paging systems will be among the areas upgraded.
Work is expected to begin in January and be completed in 2010.

In the meantime, travelers through the terminal will have to deal with dust
and disarray. 

City Councilman Tom LaBonge suggested last week that the city should give
every passenger coming into the terminal a free bottle of water, but then
joked later that the offer should be upgraded to a free root beer float
because of the expected hassles.

For most travelers navigating through the Bradley terminal, the changes will
be most apparent once the overhaul starts next year. But for business
travelers flying first class and business class, the airlines have already
started to smooth the way. 

Since business travelers are the airlines' most valuable customers, a
consortium of airlines that operate out of the terminal has taken action to
ensure that premium passengers are as comfortable as possible during the
construction chaos.

The first steps came Oct. 10 when a new temporary first-class lounge and
another lounge for business-class passengers were opened at the Bradley
terminal. For the next eight months, these premium passengers of the 33
airlines operating from the terminal will share the temporary lounges while
airlines' existing lounges are demolished and new ones built.

The temporary lounges were built and are being operated at a cost of $10
million, said Joe McGlynn, project manager for the consortium. The airlines
are collectively footing the entire cost of both the temporary lounges and
the new lounges that will replace them. 

The temporary lounges feature comfortable areas for relaxing or working, and
they include wireless Internet access and pay-as-you-go computers.

The new lounges were designed by HOK, an architectural design firm based in
St. Louis with offices in Los Angeles. 

"We just tried to create a space that would be quiet and peaceful and
relaxing and take you away from all the stress," said Todd Osborne, project
manager for the architectural firm.

I toured the lounges the day after they opened. The temporary first-class
lounge is tucked away behind the food court on the mezzanine level, before
passengers go through security. 

The 4,000-square-foot space is designed to accommodate as many as 133
travelers at a time, a number that was arrived at by analyzing passenger
traffic at peak operating hours.

Passengers said they were pleased with what they saw last week. Areeta and
Milton McKenzie of Fort Worth were traveling from their home in Palm Springs
to Hong Kong for a five-week vacation in Asia. 

Members of United's Red Carpet Club and American Airlines' Admiral's Club,
they found the temporary first-class lounge to be "very comfortable, very
pleasant," Milton McKenzie said.

To get to the temporary business-class lounge, passengers must first pass
through security and then board a bus for a ride out to the tarmac. 

The ride takes about four minutes; three buses are in continuous operation
for the 20 hours a day that the lounge is open. 

Approaching the new business-class lounge, I was not certain what to expect.
It is built of 22 mobile trailers connected together to form one giant,
16,000-square-foot box sitting near an enormous aircraft hanger. 

It is surrounded on three sides by barbed wire and the front is protected by
large concrete barriers. 

The impression it gives is of temporary construction office on steroids.
There was neither charm nor grace to the exterior, and 747 aircraft trundled
noisily past to and from their gates less than 100 yards from its front
door. 

But walking in that door is like the moment in "The Wizard of Oz" when
Dorothy opens her black-and-white front door and encounters the Technicolor
world of Oz.

"It was really a surprise," said Yehuda Lachman, managing director of
Israel-based Omega Advanced Technologies, who was using the lounge before a
flight back to Israel. "From the outside it looks like sort of a container."


Inside, it was "fancy, clean, quiet," he said. The space is designed to seat
as many as 578 passengers in one large, open room. 

"The challenge is to get the seating required for peak [crowds] but not have
it look like a furniture store," said project manager McGlynn. 

There is a large, oval service area in the center of the room that helps
break up the big, square space to make it seem less blocky. The overall
effect is dramatic. 

Construction on permanent lounges begins next month and is expected to last
eight months. 

Instead of the 16 lounges now operated by individual airlines and shared
with their alliance partners, four mega-lounges will take their place. Each
will have separate areas for first-class and business-class passengers. 

Each of the three airline alliances - Star Alliance, OneWorld and SkyTeam -
will have a lounge that its member airlines' passengers can use. The fourth
lounge will be for airlines not part of an alliance.

In the meantime, premium travelers at the Bradley terminal can enjoy what
may be the fanciest temporary airline lounges ever constructed. 

"No one in the world has put together an interim lounge on this scale,"
McGlynn said. "Usually they put together a couple of chairs and a card table
and call it a day."

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