"Tennessee Airport Targets Customer Service Improvements"

Tuesday, February 21, 2006

Airport Targets Customer Service Improvements
The Chattanoogan (TN)


The Chattanooga Metropolitan Airport is kicking off the new year with a
renewed focus on providing superior customer service to local passengers,
officials said. 

An Information Booth has been opened in the former Parking Pay Station on
the first floor of the Airport terminal which is staffed with a Passenger
Services Representative after business hours (5-11 p.m. Monday through
Friday and 1-9 p.m. Sunday). 

The Airport is also currently recruiting local volunteers to assist in these
efforts by serving as "roving Information Booths," assisting passengers
throughout the Airport with information about Airport services, as well as
Community Information. The Airport Authority is teaming with the Chattanooga
Area Convention and Visitors' Bureau to provide local tourism training to
the customer service staff and volunteers.

"For many travelers, the Airport is their first impression of our City,"
said Mike Landguth, President and CEO of the Chattanooga Metropolitan
Airport Authority. "With the help of our partners at the Convention and
Visitors' Bureau, our customer service staff and volunteers will add a
personal touch to travelers' experience."

The Airport's Volunteer Ambassadors will meet and greet travelers and
provide directions, city and attraction information as well as answer
general inquiries. For more information on participating in this program,
please contact the Airport Authority at (423) 855-2202.


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