"When All Is Lost, Call the Airport"

Friday, July 8, 2005

When All Is Lost, Call the Airport
LAX security workers collect -- and try to return -- cellphones, laptops,
wallets, even passports.
By Valerie Reitman
The Los Angeles (CA) Times


What do 275 laptop computers, 662 sets of keys and 206 cellphones have in
common with a set of dentures, a peach-colored bra and a boxed "Walking and
Dancing Hula Doll"?

They are among the more than 12,000 items left behind by harried passengers
passing through security at Los Angeles International Airport in the first
five months of 2005.
  
The forgotten loot ranges from the seemingly vital - 233 driver's licenses,
37 passports, 461 pairs of eyeglasses, 56 Medicare cards and 56 prescription
drug vials - to seemingly trifling items, like purple lip gloss, a toe ring,
a stuffed purple-and-white toy dog and a book titled "Left Behind."

The marooned items are not to be confused with the potentially hazardous
material confiscated at security checkpoints. Those include several tons of
chain saws, handcuffs, electric drills, boomerangs, pliers, bows and arrows,
knives, lighters, nail clippers, corkscrews and scissors.

Neither the value nor the volume of the stuff travelers leave behind
surprises the federal Transportation Security Administration officials who
collect and itemize it and attempt to return it to its rightful owners.

"At LAX, you'll see just about everything," says Doug Rae, assistant federal
security director for screening at the airport. About 400,000 people pass
through each of LAX's nine terminals each month, and more passengers
originate their travels there than at any other airport in the world.

But to the less jaded, a visit to the drab place where the lost stuff winds
up opens a world of unsolved travel mysteries.

Take for instance the 38 crutches and canes left behind, or the 45 shoes.
Didn't their owners need them to get from the security checkpoint to the
gate?

How did the 662 passengers who left behind their keys get into cars they may
have left in airport parking or into their homes?

Were those 37 people who left behind their passports en route to other
countries and, if so, were they deported immediately?

What kinds of problems faced the 72 people who left behind their wallets and
the 77 who neglected their purses, many of which contained numerous credit
cards?

And did any of the pants fall down on the 1,161 people who left their belts
behind?

When did the women take off those bras - one peach, one black - and dump
them into the gray bins?

Were the many rosaries being carried in fear of a terrorist attack?

And did the men take off all those many wedding rings - among the 351
watches and 221 rings security agents found this year - because they feared
setting off the alarms (they don't) or had they hidden them away for some
other reason?

Donna Maxie, who supervised the LAX lost and found until late last month,
said she doesn't bother trying to figure out the hows and whys of the items
left behind.

"Anything you can possibly think of, we've gotten at least once," she said.
Once, she said, the daughter of an elderly passenger called looking for his
dentures. They found only part of them, she said.

"People are in a hurry.. They get nervous. They don't know what to expect,"
she said.

If travelers leave their stuff at the airport's security checkpoint, nine
out of 10 times the office will have it, Maxie said. But each airline
handles items left on its own planes.

The lost and found shares its windowless first-floor space in the office
building at 5757 W. Century Blvd., half a mile from the airport, with office
supplies and uniforms for the 2,000 security agents hired since Sept.11,
2001.

Along a bank of shelves sit the larger marooned items: infant car seats and
strollers, poster tubes, umbrellas, backpacks, small suitcases, sleeping
bags, tennis rackets, garment bags and, on a recent day, a guitar and a
traditional Vietnamese conical hat. The smaller items are packed into
plastic bins.

Each weekday morning, a security crew does the rounds at each terminal,
typically bringing back 300 or more items.

Three full-time Transportation Security Administration workers devote their
days to trying to reunite the lost items with their owners. They categorize
the items by day, time and terminal where they were lost.

Part sleuths and part sympathizers, the staff typically takes 30 to 100
calls a day from travelers looking for their laptops, Palm Pilots,
BlackBerry devices and cellphones. Donneisha Williams can't count the number
of times she's heard nearly hysterical callers say, "I lost my laptop.
That's my life. I have to get it back."

She also has gotten a number of calls from men looking for their wedding
rings. "A lot of guys try to be discreet," Williams says. "They don't want
their wives to know."

One frazzled bride forgot her wedding dress on the security belt in
December. A rather desperate-sounding maid of honor called the next day.
They sent the dress via overnight delivery, in time for the bride to wear on
her walk down the aisle.

Those who can't make it into the office can set up an account with a credit
card at FedEx. The security staff will return the item via overnight
delivery, billing the charge to the passenger's account.

Very few of the lost items have identification tags.

Security agents will turn on a cellphone in an attempt to find the owner's
number and sometimes call back the latest numbers dialed to track the
passenger down - if the phone's battery is still charged.

They'll also turn on laptops to look for identifying information or e-mail
addresses.

Anything worth more than $500 is locked up in a file drawer until claimed.
About four dozen laptops went unclaimed within a month this year. They and
other high-value items are sent to the General Services Administration in
Arlington, Va., where they are typically auctioned off along with government
surplus property. Much of the stuff is never claimed. The clothing and items
of little value are donated to local school districts.


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