Dubai International Airport Voted Best in the Middle East

February 22, 2004

Dubai International Airport Voted Best in the Middle
East 
AME Info, United Arab Emirates
 

On behalf of HH Sheikh Ahmed bin Saeed Al Maktoum,
President of the Department of Civil Aviation and
Chairman of Emirates, Mr George Horan, Deputy Managing
Director, Dubai Duty Free, received the award in
Frankfurt. 

Dubai International Airport has won the Business
Traveller Germany award for the second time in the
airport category. In fact, the awards have evolved
from being only a duty free award to encompassing the
entire airport operation. Earlier Dubai Duty Free
received the Business Traveller Germany award for
seven consecutive times for the best duty free
worldwide. The awards now recognize that airports are
a much larger entity than ever before. 

The airport award category introduced this year, is
given on the basis of services provided such as
baggage delivery, check in, front line staff services,
facilities and duty free shopping, which has
contributed to a great extend towards achieving the
award. Survey forms were included in Business
Traveller Germany and sent to every subscriber in the
region. More than 3,000 readers turned in the survey
forms. 

HH Sheikh Ahmed bin Saeed Al Maktoum, President of the
Department of Civil Aviation, and Chairman of
Emirates, commented: 'We are proud of the recognition
that we have achieved. Dubai International Airport has
long been recognized as a premier airport in the
Middle East and now it is being recognized as the one
of the best in the world as well. It has been our
mission to be recognized as such and this award is a
reaffirmation of our efforts to provide the highest
standard of service and facility to our customers. It
is our aim to provide maximum customer satisfaction
and these awards are given by the customers making it
all the more valuable.' 

With international recognition being the goal of every
organisation, contests have assumed keener dimensions
and higher competitive standards in the recent years.
With readers voting for Dubai International Airport as
the 'Best Airport Middle East' and 'Second Best
Airport in the World', the verdict clearly illustrates
how the airport has successfully delivered the
products and services demanded by frequent business
travellers. 

Dubai International Airport has received 33
international awards to date 

Keeping in mind the mission statement of the
Department of Civil Aviation to be the best in the
world, it is a priority to maintain the high standards
of service that is now customary at Dubai
International Airport. Visualising the customer
demands in the coming years, the Department of Civil
Aviation commenced the 2nd phase of Dubai
International Airport expansion last year. The US$ 4.1
bn expansion programme includes the construction of
Terminal 3, concourse 2 and concourse 3, all of which
will be exclusive to Emirates airlines, a Mega Cargo
Terminal and a major upgrade of Terminal 2. The entire
project is slated to be completed by 2006. With the
completion of the 2nd phase Dubai International
Airport will have the capacity to handle 70 million
passengers a year. In the year 2003, 18 million
passengers passed through Dubai while over 20 million
are expected this year. According to forecasts, 60
million passengers are expected by the year 2010.


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