Tampa Airport Ranks High in Satisfaction Survey

February 11, 2004

Tampa Airport Ranks High in Satisfaction Survey
Tampa Bay Business Journal, FL

Tampa - Tampa International Airport received positive
reviews from passengers in 2003, placing it among the
world's best for overall passenger satisfaction,
according to J.D.Power and Associates. 

  
Tampa finished fourth highest in overall passenger
satisfaction in the mid-sized category (15 to 30
million passengers per year) worldwide behind
Singapore's Changi International and Hong Kong's Chek
Lap Kok, placing it second highest in the United
States, behind Pittsburgh International Airport. 

For the 2003 survey, passengers were asked to evaluate
airports on nine different factors (listed in order of
importance): getting to the terminal, leaving the
airport, check-in process, baggage claim, airport
terminal facilities, security check, gate areas,
concessions and immigration/customs control. 

In past surveys, Tampa International Airport has
performed extremely well. 

In 2000, Tampa ranked No. 1 among 29 major U.S.
airports in customer satisfaction. 

In 2002, Tampa ranked second among 46 worldwide
airports and first in the U.S. 

The study revealed that the wait times at security
check points have decreased at airports worldwide. It
discovered that overall wait times at security check
points average 13 minutes, down 13.5 percent from
2002. On average, wait times at the security check
points abroad are nearly five minutes shorter than
those in the U.S., according to J.D. Power. 

The 2003 Global Airport Passenger Satisfaction Study
was conducted in seven different languages and was
based on more than 12,000 responses from passengers
around the world between September and October 2003. 


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